FAQ

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read over the internet.

In the event that your credit card was declined you will need to contact your financial institution to determine the cause. If your BILLING address is not entered correct your credit card will be declined.

We accept Visa, MasterCard, American Express, Discover and PayPal. We are unable to accept cash, checks or any other form of payment.

Please go to Customer Service and fill out a Customer Service ticket. OR call us at 1-855-598-3810. Our business hours are M-F 9:00-4:30 CST. Customer Service tickets are answered ASAP many times after hours.

• Free shipping via UPS SurePost within the 48 contiguous States only.
• Shipping rates apply for Alaska and Hawaii through UPS only.
• Orders placed in the US will only accept US credit cards with US billing addresses.
• We do not ship outside of the US if the order is placed in the US. See "International Orders" section below.

• We partner with iGlobal, a global e-commerce provider, to offer international shopping.
• iGlobal allows prices to be displayed in the appropriate currency and will provide a final total at checkout.
• Click on the flag at the bottom of our website and select the country you would like the order delivered to.
• Promotional codes are not valid on international orders.

Orders received before 1:30 pm Central Standard Time (Monday thru Friday) should ship the same day. Orders received after 1:30 pm Central Standard Time should ship the following business day.

Shipping charges are non-refundable and calculated at the time of your order. The number of pairs in your order and your location will determine the shipping cost. We charge actual UPS shipping charges.

We ship exclusively via UPS for domestic orders and via iGlobal for international orders.

Your shipping confirmation email will contain a link to track your shipment. This link will include carrier details such as the tracking number. If you do not see this email in your inbox, make sure to check your spam or junk folders.

SurePost® is a UPS service that allows for more flexibility in delivery, where UPS transports the package as close to the final destination as possible. In some cases, they are able to make direct delivery. However, if the destination is not accessible, not serviceable by UPS or not convenient on the UPS driver's daily route, it will be tendered to USPS to coordinate final delivery to you.

Your order will start off as a UPS parcel. Your shipping confirmation email will contain a UPS tracking number for your order (that starts with “1Z”). If UPS makes the delivery, this is the tracking number you use to track your order. If the package is handed off to USPS for final delivery, your UPS tracking page will contain an additional USPS tracking number (titled “Postal service tracking ID”) See below.

You have 30 days from the time you receive your items to decide if they are right for you. We suggest promptly (within 1 week) trying on shoes indoors and on a carpeted area, taking care not to step on dirty surfaces. Try them on in the evening (feet tend to swell throughout the day depending on your activity level) for proper fit and comfort level. You may return your merchandise in the original packaging for any reason as long as the original purchase was made on https://www.jrenee.com/ and the shoes are UNWORN. We will not accept items that show signs of being worn. Refunds will be credited to the original form of payment. Use of coupons will be forfeited from your order. Once the return has been processed, you will receive a return email confirmation. Please allow 10-14 business days for the credit to show on your statement.

Please Note: We cannot process returns for purchases through other retailers.

Final Sale Items:  We are unable to accept returns on any items marked as Final Sale

J. Renee Retailer guarantees against manufacturer's defects within 60 days of purchase. Regular wear and tear does not qualify.

We are unable to offer exchanges. If you would like the same shoe in another size or style, simply place a new order. Send back the shoes you want to exchange as a return and you will receive a full refund in accordance with our return policy.

Step One: Fill out the return portion of the form included in your original shipment with your order number and reason for return.
Step Two: Repackage your unworn merchandise in its original packaging and include the completed form.
Step Three: For domestic returns click the following link to print a UPS Return Label:

International returns (orders placed outside of the U.S.) are not eligible for a refund on taxes, shipping, or any additional fees.

Sign up for our email list to be notified of upcoming events and offers. We occasionally do special promotions such as early sales event access for past purchasers, as well as “save the date” reminders before major sales events. Before using any promotional code, be sure to check our terms and conditions for specific guidelines and restrictions.

We do not have a specific markdown schedule, but we encourage you to check the site regularly to see if your favorites have been recently marked down.

For products designated “Final Sale”, returns and exchanges are not eligible.

Before using any promotion, be sure to check our terms and conditions for specific guidelines and restrictions. Valid promo codes must be applied at checkout to receive discount. Promo codes cannot be combined. Online offers have no cash value and are not redeemable for cash. Promo codes cannot be applied retroactively after purchase. Credit is not issued for promo codes that were not applied at checkout. If you are having difficulty applying a promo code, please contact us. Our phone agents are available M-F 9:00-4:30 CST. Customer Service tickets are answered ASAP after these hours. Please do not submit multiple tickets as that may delay a response. Promotional pricing during sales events is valid only during those events and may not be applied towards past or future purchases.

If you have any other questions regarding our website please go to Customer Service and fill out a Customer Service Ticket.